Shipping & Returns

Effective November 5, 2026

Shipping destinations and charges

We currently offer free standard shipping to addresses within the United States. Any service or destination restrictions will be shown before an order is accepted. We do not currently offer international delivery.

Processing and delivery

Our standard processing estimate is 1–3 business days, excluding weekends and public holidays. Standard transit is generally 3–7 business days after dispatch. Estimates are not guaranteed delivery dates. Tracking details will be sent by email when available. Please check your delivery address carefully before submitting an order.

If we cannot ship within the stated processing time, we will notify you, provide a revised estimate and offer the choice to accept the delay or cancel for a full refund. If we cannot obtain required consent, we will cancel and refund the unshipped goods. A catalog availability label does not remove your cancellation or refund rights.

Cancellations and address changes

Email support@danielinc.store as soon as possible. We can cancel or amend an order before fulfillment begins. If the parcel has already shipped, the return process applies. We will not charge a cancellation fee for orders cancelled before dispatch.

30-day returns

Request a return within 30 calendar days of delivery by emailing support@danielinc.store with your order number and the items you wish to return. Return goods within 14 days after we provide instructions. Items must be unused, unworn, unwashed and in their original condition, with tags, accessories and protective packaging. Try footwear indoors on a clean surface. Do not use a shoe box as the outer shipping carton.

For hygiene, socks must be unopened and unworn unless faulty. Personalized goods, if offered and clearly identified before purchase, cannot be returned for change of mind. These conditions do not limit rights for faulty, damaged or incorrectly supplied goods.

Return shipping and exchanges

For change-of-mind returns, you pay the return postage. Use a trackable service and retain proof of dispatch. We do not charge a restocking fee. For damaged, defective or incorrect items, we cover reasonable return shipping or provide a prepaid label. Contact us before paying postage. Exchanges are handled as a return and a separate new order so you can choose your preferred item.

Damaged or missing parcels

Check your order on receipt and report damage, defects or incorrect goods promptly with photos if possible. For missing or delayed packages, contact us so we can investigate with the carrier. A request to report promptly does not shorten any statutory rights.

Refunds

We inspect returns and notify you of approval or any specific reason for refusal. Approved refunds are initiated within 5 business days of inspection to the original payment method; your bank may take a further 5–10 business days to display the credit. We refund the price paid for returned items. Any separately purchased expedited delivery charge is not refundable for change of mind, except where required by law. Defective or incorrectly supplied goods receive the remedies required by applicable law.

Before sending a return

Always request return instructions first. Our correspondence address is not automatically the designated return destination.

DANIEL INC
7500 ALABAMA AVE APT 322, CANOGA PARK, CA 91303, United States
Email: support@danielinc.store